1.How do I submit my child’s drawing?
1.How do I submit my child’s drawing?
If you’ve already chosen the drawing simply upload a clear photograph of it using the “Upload Now” button on the product page. You'll get an approval email within 48 hours!
If you know you want a iMOKJT product but aren’t quite sure which drawing to select use the “Upload Later” selection. Your assigned engineer will reach out via email upon checkout to assist you in selecting the perfect drawing for your special piece!
2. What are the guidelines for selecting a drawing?
2. What are the guidelines for selecting a drawing?
For best results submit a children’s drawing using marker or pen with distinct lines. Simple shapes such as hearts, stars, and flowers are very popular. Animals and people make for a more unique piece. Limit the number of animals and people to one per pendant, although some exceptions can be made.
Some drawing features, such as eyes and mouth locations, may be altered slightly for production purposes. Each drawing feature must be connected to another feature. All products are created at our discretion.
For drawing inspiration visit our instagram page. If you have any questions regarding a drawing selection please contact us at imokjt@mok.ltd.
FUN FACT: There hasn't been a single drawing we haven't been able to turn into jewelry!
3. Do you only create single pendant custom necklaces?
3. Do you only create single pendant custom necklaces?
Our launch collection is the single pendant necklace. Our design engineers are currently working on a multi-pendant necklace. Future collections will be released quarterly and will include single pendant bracelets, charm bracelets, earrings, and rings.
We haven’t forgotten about the dads! Our long term goal is to release a men’s collection. This will include children’s drawings turned into keychains, pins, and cufflinks perfect for Father’s Day.
4. How can I be sure the final design will perfectly capture my vision?
4. How can I be sure the final design will perfectly capture my vision?
Our process is a transparent collaboration designed to give you complete creative control. You'll receive a detailed design proof to review, and we are happy to
revise it up to2 times for free. We only begin the crafting process after you give your enthusiastic and final approval.
5. How long does the entire process take from start to finish?
5. How long does the entire process take from start to finish?
From your final design approval, the journey to your doorstep typically takes 3 to 4 weeks. Each piece is crafted from scratch and personally handled by our artisans.
Every piece is an individual creation, handcrafted for you by our artisans. From the moment you approve your design, the timeline is as follows: the production journey takes 2-2.5 weeks for gold pieces and
3 weeks for silver pieces. Please allow an additional week for shipping. True artistry is a patient process, and we promise the result is worth the wait.
6. Will I get updates throughout the design process?
6. Will I get updates throughout the design process?
Yes! You can easily track your design through each stage of the production progress on our website! See the “Track Order” tab and simply enter your email and confirmation number.If you have any questions, please email us imokjt@mok.ltd.
7. What is your jewelry made from and how can I ensure that my jewelry stays in top condition?
7. What is your jewelry made from and how can I ensure that my jewelry stays in top condition?
Our jewelry collections are currently avallable in Sterling Silver, 10K Gold,14K Gold and 18K Gold.
Please refer to the following tips to ensure that your pieces remain in top condition:
Store your jewelry separately. Keep your jewelry in a closed box or it's own bag away from other jewelry, especially jewelry made with different colors of metal. Different metals can react and cause each other to oxidize, fade, tarnish, or scratch.
Remove during the following activities: Showering, bathing, or washing your hands, exercising (salt in sweat affects plating), applying perfume, lotions, oils etc, sleeping, swimming (especially in chlorine), cleaning with harsh chemicals, sauna or high humidity/extreme heat conditions.
Cleaning Sterling Silver, 10K Gold, 14K Gold & 18K Gold:
Sterling Silver can be cleaned using a sterling silver cloth or sterling silver cleaning solution.
While 14k gold will not tarnish or fade, it can accumulate dirt. Occasionally rub a soft cloth over your gold jewelry to help increase shine. 14k Gold jewelry can be cleaned every few months using mild detergent and warm water. Soak the piece in the solution for up to three hours, rub with a cloth or brush to remove any dirt, then rinse clean with warm water, and dry with a soft cloth.
8. Can I reorder a previously designed piece for friends and family?
8. Can I reorder a previously designed piece for friends and family?
Of course! Either upload the same children’s drawing or at checkout add in the Cart Notes the original purchaser’s name and a description of the drawing. Upon checkout our team will then reach out to confirm and process your order.
9. What is your return or exchange policy?
9. What is your return or exchange policy?
Because every piece is uniquely personalized, we do not accept returns or exchanges except for verified quality issues (e.g., craftsmanship defects or design errors). However, as stated in our core promises, if you are not satisfied with the final result of our translation, we will work with you to repair or remake it until it is perfect.
10. Do you accept orders outside the US?
10. Do you accept orders outside the US?
We ship to several countries; however, we do not collect excise or VAT. You would be responsible for these upon entering your country. We current ship to:
- Panama, Mexico, Canada, Singapore, Sout Korea, Vietnam, Taiwan, Austria, France, German, Greece, Iceland, Netherlands, Norway, Spain, Sweden, United Kingdom, Oceania, Australia
